The Terms and Conditions regulate the Client’s stay at Carlos Alberto Square Apartments and his use of the apartment. The nullity of one or more of the previous provisions does not affect the validity of the remaining provisions. The invalid provision will be replaced by the valid provision, the closest to the commercial and legal intentions of the parties or, if this is not possible, it will be replace by the current Portuguese regulations and laws.

Scope of application

The terms and conditions contained in this document apply to the relationship between the potential guest, hereinafter referred to as Client, and Carlos Alberto Square Apartments, from the moment of the reservation request until the end of the stay. In situations that are not provided for in the Terms and Conditions, the applicable legislation is used.

Booking Policy

Reservations can be made through our website and booking engines Booking.com and Airbnb.com. Reservations are available on availability. After the reservation request, if there are apartments available, Carlos Alberto Square Apartments offers a booking transaction information. Carlos Alberto Square Apartments only guarantees the Client the availability of apartments of the reserved type.

Cancellation policy

The condition of the cancellation of the reservation depends on the advance of the respective communication: a) If it is up to 7 days before the check-in date, there is a full refund of the amount paid for the reservation; b) If it is within the 6 days prior to check-in, the first night will be charged. If the guest does not show up on the day of the reservation, it is considered “no-show”, being charged the entire reservation. The already installed guest can interrupt their stay without a refund.

Arrival and Departure

Carlos Alberto Square Apartments offers the reserved category room from 2 pm onwards. Upon check-in, the guest must identify himself and provide the receptionist with his identification document (identity card / passport). On the date of departure, the Client must leave the room unoccupied for people and goods and without any damage until 11 am. If the room is not vacated by 11 am on the day of departure, without any justification or prior consent from Carlos Alberto Square Apartments, a compensation corresponding to the price of one night will be charged immediately, with the Client only being able to use the room during that period if rooms are available. Otherwise, you will have to pay the compensation and leave the room as soon as possible. Carlos Alberto Square Apartments does not have a 24-hour reception service. We kindly ask that guests inform us of their arrival time. Upon check-in, the keys corresponding to the booked apartment will be handed over. In case of loss of keys, you should immediately contact the host of the accommodation. Keys must be returned at check-out.

Terms of use

Only the person(s) indicated in the accommodation reservation will be entitled to use the room. Visits to our guests are only temporarily allowed with prior consent from the host of Carlos Alberto Square Apartments. The Client and the companion (s), if applicable, must use the apartment in the appropriate conditions, with care and consideration. All damages, breakdowns and thefts associated with the Customer will be charged, taking into account the amount of the damages in question. Children under the age of 18 must be supervised by an adult guest at all times during their stay at Carlos Alberto Square Apartments Carlos Alberto Square Apartments will not be responsible for personal property that may disappear within its premises. The Client must always close the doors to the building and the apartment door and make sure that they are properly closed. In case of emergency, the Client must call the contacts provided in the apartment for that purpose.

General prohibitions:

a) Smoking is strictly prohibited in all our apartments; b) It is also expressly forbidden to house animals. The introduction, by the guest, of animals in the accommodation allows Carlos Alberto Square Apartments to inform the Client of the obligation to leave without being refunded the amounts paid in the meantime for making the apartment available during the contracted stay period.

Noise

As a matter of respect and understanding for the neighborhood, special attention is called to the silence in common areas such as the building's entrance, stairs and corridors. Between 11 pm and 7 am, activities that cause noise that may disturb your neighbors are not allowed, in accordance with the Portuguese General Noise Regulation.

Access to the apartment

The Carlos Alberto Square Apartments team will have the right to enter the room, during the Client's stay, in order to carry out cleaning, repairs and the like.

Duty to notify

In the event of theft, property damage, fire, flood or other damage to the accommodation, the Client must immediately inform the host of Carlos Alberto Square Apartments and do everything to help resolve the situation in question.

End of stay

Carlos Alberto Square Apartments has the right to end the staCarlos Alberto Square Apartments has the right to end the stay if the Client fails to pay the amount due, as well as if the Client exhibits any behavior that affects good coexistence, peace or hygiene. The Client may request the end of his stay at any time and is not refunded any amount.

Data protection

The personal data of the Client and its accompanying partner (s), if applicable, will be stored and processed by Carlos Alberto Square Apartments and service providers, in accordance with the Law, for the services requested by the Client and for the advertising campaigns. own advertising. The Client will have the right to object at any time to the use of personal data for advertising purposes, and must inform Carlos Alberto Square Apartments. Unless otherwise specified, the Client's personal data must be deleted when the legal retention period ends.

Complaints

There is a complaints book in each apartment. Any complaints or suggestions should be written in a reserved space on the website. If it is verified that there is actually a defect in the accommodation, Carlos Alberto Square Apartments has the right to choose to repair and reshuffle the guest in accommodation of the same category contracted with the guest. Only defects that may jeopardize the level of service and quality of Carlos Alberto Square Apartments will be considered.

Responsibility

Carlos Alberto Square Apartments will be responsible for ensuring adequate conditions of hygiene, cleanliness and security of the accommodation. Carlos Alberto Square Apartments will not be responsible for personal property that may disappear inside its facilities. Carlos Alberto Square Apartments does not assume any responsibility for loss of data provided by the Client in the case of electronic transmission of payment data, being only responsible in case of faultful performance. Carlos Alberto Square Apartments will not be liable to the Client in the event of a delay in providing the accommodation if there is a reason of force majeure. Force majeure will be considered to be those which make it impossible or more difficult to provide accommodation, such as strikes, blockades, natural disasters, accidents in the apartment itself.

Meal Plans

Accommodation rates do not include meals.

Extras

A City Tourist Tax of 2 € will be charged for each guest and night, up to a maximum of 7 nights in a row. Except: a) Guests whose stay is motivated by medical treatment, extending to a companion, provided that a document proving the appointment / provision of medical services or an equivalent document is presented; b) Guests with a disability equal to or greater than 60%, provided they present a document proving the condition.

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